Standard orders will be processed, pending credit card approval, within two business days (Tuesday through Saturday, not including Holidays). Orders not picked up within 30 days are considered abandoned and become property of the store. NO REFUNDS WILL BE ISSUED ON ABANDONED ORDERS.
Standard (Ground): Standard orders will be processed, pending credit card approval, within two business days (Tuesday through Friday, not including holidays). Orders should arrive within 5-7 business days from the date it is processed.
Continental US: Ground shipping charges apply to merchandise subtotal before sales tax.
Flat rate shipping of $7.95 for orders up to $250 subtotal. $250.01 and up FREE
US Territories Outside of the Continental US and excluding Alaska and Hawaii (Puerto Rico, US Virgin Islands, Guam, and American Samoa):
All shipments to these territories have a standard shipping rate of $19.95.
EFFECTIVE JANUARY 1, 2017: You may exchange regularly priced merchandise within 10 business days of receipt of your order. -Items returned without a receipt will reflect the most current sales price. -All items must be in their original condition with all hang tags and labels attached. Items without tags will not be eligible for exchange. -Any jewelry items must be in UNWORN condition. -Items in any condition other than originally sold will NOT be eligible for exchange. -We reserve the right to refuse exchanges on clothing that has been laundered, contains deodorant stains, smoke smell, pet hair and pet or food stains, etc.
NO REFUNDS WILL BE ISSUED. EXCHANGES OR MERCHANDISE CREDITS ONLY.
We recommend that you send your return via an insured carrier. We are not responsible for lost returns.
If you would like to exchange an item and are within the U.S., shipping is complimentary (valid on Standard Shipping only.) In the case where a customer requests a second exchange, a standard shipping fee will be charged for the second exchange shipment. Please note that all exchanges will be processed within 24-48 hours of receipt.
All returns or exchanges, along with a copy of the packing slip, must be sent to the following address:
If you need more information, please feel free to call us at 304-522-MAIN(6246) Tuesday through Friday, 10 a.m. to 6 p.m. EST. You may also reach us by email at firstname.lastname@example.org
If a cancellation needs to be made please call us AS SOON AS POSSIBLE. If you realize the need for a cancellation after normal business hours, feel free to call and leave a message as those are checked first thing every morning. We will do our best to make sure the order does not ship, however, this is not guaranteed. If you change your mind and we have already shipped your package, you are responsible for any shipping fees you originally paid when you placed your order, and you can refuse the package at the time of delivery. Once we receive the package back to our store, the order will be processed as a return and you will be refunded in 7-10 business days.