Returns

RETURNS

THESE RULES SUPERSEDE ANY SHIP NOTICES ON ANY OTHER SITE THAT IS NOT THIS WEBSITE!

EFFECTIVE JANUARY 1, 2017:
WEB ORDERS ONLY: 

You may RETURN OR EXCHANGE regularly priced merchandise, for a store credit, within 10 business days of receipt of your order.
-Items returned without a receipt will reflect the most current sales price.
-All items must be in their original condition with all hang tags and labels attached. Items without tags will not be eligible for exchange.
-Any jewelry items must be in UNWORN condition.
-Items in any condition other than originally sold will NOT be eligible for exchange.
-We reserve the right to refuse exchanges on clothing that has been laundered, contains deodorant stains, smoke smell, pet hair and pet or food stains, etc.

We recommend that you send your return via an insured carrier. We are not responsible for lost returns.

If you would like to exchange an item and are within the U.S., shipping is complimentary (valid on Standard Shipping only.)  In the case where a customer requests a second exchange, a standard shipping fee will be charged for the second exchange shipment. Please note that all exchanges will be processed within 24-48 hours of receipt.

All returns or exchanges, along with a copy of the packing slip, must be sent to the following address:

Old Main Emporium

842 4th Avenue

Huntington, WV 25701

 

If you need more information, please feel free to call us at 304-522-MAIN(6246) Tuesday through Friday, 10 a.m. to 6 p.m. EST. You may also reach us by email at inquiry@oldmainemporium.com